Find your answer in seconds.
Six guides cover almost every ticket we receive. Each card jumps to the matching instant answer — signed-in merchants can open a ticket from the dashboard for anything else.
Payments & payouts
Where the money goes, who holds it, and when it reaches your account.
Read the answer → 02 · PricingPlans & pricing
What Starter and Pro include, and what stays free while you start out.
Read the answer → 03 · BrandCheckout links & domains
Share a link anywhere, then attach your own domain with free SSL.
Read the answer → 04 · OrdersOrders, invoices & refunds
Tracking, tax invoices, and how refunds flow back to buyers.
Read the answer → 05 · AccessLogin & account
Sign-in, one-time codes, and what to do when a code expires.
Read the answer → 06 · HumanTalk to a human
Email us or open a dashboard ticket — what to include for a fast reply.
Contact options →Questions, answered.
The short version of every frequent ticket. Still stuck? Email support@autocart.cc with your store name and a screenshot.
Where does the money go?
Straight to you. Buyers pay through the payment account you connect (cards, UPI and wallets via your gateway) — AutoCart never holds seller funds and settles nothing itself. Payout timing follows your gateway's schedule, and every order stays listed in your dashboard with its gateway reference.
What does it cost?
Start free: create products, share checkout links and track orders with no plugin to maintain. The paid plan adds your custom domain with free SSL, offers, invoices and checkout themes, plus priority support. Your gateway's own transaction fee always applies on top.
Can I use my own domain?
Yes. Point your domain's DNS to AutoCart (we show the exact records in Dashboard → Domains), and SSL is issued automatically. Until then your checkout links work on the default AutoCart address, so you can start selling immediately.
How do orders, invoices and refunds work?
Every checkout creates an order you can track, filter and download from the dashboard, with tax invoices for your buyers. Refunds are issued back through the original payment method via your gateway — open the order, hit refund, and the buyer sees it on their statement within their bank's usual timeline.
I already sell somewhere else. Can I move?
Most sellers move in an afternoon: recreate your products (name, price, image), set up coupons to match your old promos, connect the same payment account, and swap your old links for AutoCart checkout links. Your customer list can be imported from Dashboard → Customers.
I can't sign in / my code expired. What now?
Sign-in uses a 6-digit emailed code. Codes expire after a few minutes — request a fresh one from auth.autocart.cc and enter it promptly. Check spam, and make sure you open the newest email if you requested several. Still locked out? Email us from your account address and we'll reset it.
How fast will a human reply?
Email support@autocart.cc any time — include your store name, the order or product link, and a screenshot of what you see. Paid plans get priority handling; everyone gets a reply, fastest on business days. Urgent outage? Check system status first, then write in.
Ticket or email — which should I use?
Signed in? Use dashboard tickets — your store, orders and history travel with the message, so we answer faster. Not signed in, or locked out? Email works without any login.
Talk to a human.
No chatbots pretending to help. Write in with your store name and a screenshot — a person reads every message.
Email support
Works with or without a login. Fastest when you include your store name, order link and a screenshot.
support@autocart.ccMerchant ticket
Signed in? Open a ticket from the dashboard — your store and order history travel with it, so we skip the back-and-forth.
Open a dashboard ticket